Casper Mattress Review

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Launched in 2014, Casper was one of the first companies to offer a bed-in-a-box mattress. The popularity of the Casper mattress, paired with Casper’s award-winning customer service team, has made it one of the leaders of the online mattress industry. In addition, Casper has opened brick-and-mortar stores across the country. The company has also collaborated with Target to offer its products in stores.

Since its initial launch, Casper has expanded its product line to include two additional memory foam mattresses: the Wave and the Essential. Hybrid versions of the Wave and flagship Casper mattress are also available. The Casper product line also includes pillows, bedding, bed foundations, and additional accessories.

Casper has a research and development lab with a team of engineers, scientists, and researchers who incorporate customer feedback and research into updating the Casper mattresses and developing innovative products. As such, the original Casper mattress has been updated with new construction.

For the purpose of this review, we focus on the most recent model of the flagship all-foam Casper mattress. The Casper mattress is constructed of four layers of high density, premium foam. With a new foam framework that provides zoned support, the Casper mattress is contouring to provide full-body support and spinal alignment. It is backed by a 100-night sleep trial and a 10-year limited warranty. Read on for our full review of the Casper mattress.

 

Casper Mattress

In-depth Casper Mattress Review

Casper Mattress Sizing and Pricing

When shopping online for a mattress, it is important to take size and price into consideration. If you are deciding what size is right for you, Casper has created a helpful mattress size guide. Additional factors to consider are outlined below, including the construction of the mattress, shipping and delivery options, warranty information, and return policies.

Dimensions Weight Price
Twin 39” x 75” x 10” 56 lbs $595
Twin XL 39” x 80” x 10” 59 lbs $645
Full 54” x 75” x 10” 73 lbs $895
Queen 60” x 80” x 10” 85 lbs $995
King 76” x 80” x 10” 104 lbs $1,195
California King 72” x 84” x 10” 102 lbs $1,195
Firmness

Mattress firmness is subjective and can depend on personal preferences, body weight, and sleeping position. The Casper mattress is available in one firmness option, which is considered to be Medium Firm (6.5). This firmness balances comfort and support for proper spinal alignment.

The Casper mattress has zoned support, with a comfort layer of foam that is softer at the shoulders and firmer at the hips. This relieves pressure points while contouring to the shape of your body. Depending on your weight and sleeping position, this zoned support may make the mattress feel softer or firmer.

Availability

Casper currently ships to the United States and Canada.

The Casper mattress is available online through Casper’s website and Amazon. Casper also operates brick-and-mortar stores throughout the United States. In addition, Casper has partnered with Target to offer its products in select stores and online.

Construction

The Casper mattress is an all-foam mattress with four layers of premium high-density foam and a soft polyester blend cover. The foams used have an open cell structure that is breathable for added airflow and temperature regulation.

The first layer is a breathable comfort foam. This layer offsets any heat absorption of memory foam for a cooler night’s sleep. It also gently contours to the shape of your body.

The second layer of the Casper mattress is pressure-relieving memory foam. This foam responds to pressure points to provide cushioning support and relief.

The third layer is a foam framework with Zoned Support. This transition layer is softer at the top of the mattress to provide comfortable cushioning for your shoulders. The foam is firmer towards the center of the mattress to provide adequate support for the hips. This layer helps keep the spine aligned.

The foundation layer of the Casper mattress is durable polyfoam that provides a supportive base for the additional layers of foam.

All of the foams used in the Casper mattress are CertiPUR-US certified, meaning they are made without ozone-depleting chemicals.

Shipping

Casper offers shipping to the United States and Canada via UPS Standard. Shipping is free for the contiguous United States and parts of Canada. Additional shipping fees apply for Alaska, Hawaii, and Northern Canada territories.

Orders ship within 1-2 business days of placing the order and delivery time frames depend on where you are located. Same-day delivery is available for select parts of Los Angeles and New York.

The Casper mattress is shipped as a bed-in-a-box that is compressed and vacuum-sealed in plastic. Upon delivery, the mattress can be removed from its packaging and allowed to fully expand. No additional assembly is required for the mattress and it expands quickly.

Unboxing

When the Casper arrives, you should promptly unpack and unroll it so the mattress can begin decompressing. Casper claims the mattress will be ready to sleep on within minutes.

Sleep Trial

Casper offers a 100-night sleep trial for its mattresses. If you decide the mattress is not right for you, Casper coordinates the pick-up and return for your mattress. Returned mattresses are donated when possible, and recycled if not. Casper issues a full refund for mattresses returned within the sleep trial period.

Warranty

The Casper mattress is backed by a 10-year limited warranty. The warranty covers defects in workmanship and materials. It is non-prorated and non-transferable. Full details of the warranty can be found here.

Additional Services

For an additional charge of $149, Casper offers in-home delivery and set-up within the United States. This service includes delivering and unboxing the mattress, setting it up, and removing any packaging. There is also the option to have your old mattress removed with this service.

Casper Mattress Performance

As we have mentioned, Casper has continually updated and tweaked its namesake mattress. We are basing our performance evaluations on the most recent Casper model available.

Support

Proper support is especially important in a mattress, as it keeps your spine aligned. The mattress should respond to pressure points and evenly distribute your body weight. The Casper mattress balances comfort and support with multiple layers of foam. The second layer of memory foam relieves pressure points. The zoned support transition layer provides tailored support for the shoulders and hips. The durable foam base provides the necessary support. Overall, the Casper mattress is designed to maintain spinal alignment for all sleeping positions.

Conforming

Memory foam reacts to heat and pressure to conform closely to the shape of your body. Due to the top layer of breathable comfort foam, the Casper mattress is not as closely conforming as traditional memory foam mattresses. The medium-firm feel also prevents the feeling of sinking into the mattress. However, the multiple layers of foam offer gentle contouring and targeted relief for pressure points.

Durability

How well a mattress holds up over time depends on its materials and construction. Casper uses high-density, premium quality foams that should hold up over time. Though Casper is relatively new to the mattress industry, Casper is dedicated to research and development for innovative products designed to last. The high-density support base of the Casper mattress increases its durability. In addition, the Casper mattress is backed by a 10-year warranty that covers any defects in manufacturing or workmanship.

Suitability for Sex

Memory foam mattresses tend to be low-resilience with little bounce. The same qualities that provide conforming support and the feeling of sinking in can also inhibit intimate activity. The Casper mattress offsets this with its top layer of open-cell structure foam. This foam has more bounce than traditional movement, which helps to facilitate movement and is better for sex.

Motion Isolation

Motion isolation refers to how well a mattress absorbs movement and prevents it from transferring to other areas of the bed. Memory foam is generally excellent at motion isolation. The Casper mattress has a top layer of breathable foam that adds responsiveness and bounce to the bed, which does not isolate movement as well as traditional memory foam. However, the second and third layers of memory foam help to absorb and isolate motion.

Edge Support

Proper edge support prevents a mattress from sinking or sagging over time. It also increases the sleepable surface area of the bed, as the perimeter should be supportive enough to sleep on. Edge support is especially noticeable if you sit on the edge of the bed. Memory foam mattresses tend to have average edge support, as the foam responds to pressure. However, the Casper mattress uses high-density foam and a durable support layer to keep the mattress consistently supportive from edge to edge.

Heat Retention

How well a mattress regulates temperature is an important consideration, especially if you tend to sleep hot. Memory foam typically absorbs and retains heat, as it reacts to both pressure and heat to provide a conforming feel. The conforming nature of memory foam can also restrict airflow around the body, resulting in the feeling of sleeping hot.

The Casper mattress offsets this by using breathable, open-cell foam. This improves air circulation in the mattress. As a result, less heat is absorbed by the foam. The Casper mattress sleeps cooler than most memory foam mattresses.

Off-Gassing

Off-gassing is common in memory foam mattresses and is typically a result of the plastic packaging or the synthetic materials used in its construction. Casper uses water-based adhesive for its foam. In addition, its foams are all CertiPUR-US Certified and made without toxins. A new Casper mattress may have an odor at first, but it is not harmful and should dissipate within the first few hours in a well-ventilated room. At most, it will last a couple of days.

How Do Customers Rate the Casper?
Website Reviews
Casper.com 4.5/5 (17,644 reviews)
Google Shopping 4/5 (920 reviews)
Consumer Reports 4.5/5 (16,704 reviews)
Amazon 3.2/5 (148 reviews)

The Casper

What Type of Sleeper Is Well Suited to a Casper Mattress?

Side Sleepers: Side sleepers need cushioned support at the shoulders and hips, as these areas press more into the mattress. The zoned support of the Casper mattress is designed to provide softer cushioning at the shoulders and slightly firmer support at the hips. This relieves pressure points and keeps the spine aligned. The Casper mattress is especially supportive for side sleepers over 130 pounds. Those who weigh less than 130 pounds will still feel supported, however, the mattress may be too firm for lightweight side sleepers.

Back Sleepers: When sleeping on your back, your spine typically keeps its natural posture. For optimal support, the lower back should be cushioned without sinking in too far. The zoned foam support layer of the Casper mattress provides support at the lower back, as it is slightly firmer in this region. This keeps your hips and shoulders proportionately supported and your spine aligned. The Casper mattress provides good support for back sleepers, especially for those over 130 pounds.

Stomach Sleepers: Stomach sleepers need even and consistent support, especially for their abdomen and hips. If the hips sink into the mattress too much, this puts added pressure on the spine. Though the Casper is designed with all sleeping positions in mind, stomach sleepers of light and average weight may not feel properly supported.

Under 130 lbs 130-230 lbs Above 230 lbs
Side Sleepers Fair Good Very Good
Back Sleepers Good Very Good Very Good
Stomach Sleepers Fair Fair Good

Company Information

Customer Service: Casper prides itself on having an award-winning customer support team. The majority of customers have reported a positive customer service experience, even if they did not keep the mattress.

Reputation: As one of the first companies to offer the bed-in-a-box mattress, Casper quickly gained popularity with its quality memory foam mattress and customer service experience. Casper has continued to expand and improve its product line with innovative research and development and has a positive reputation.

BBB Rating: Casper has been accredited by the Better Business Bureau since 2015 and has an A+ rating.

Years in Business: Casper was founded in 2013 and launched the original Casper mattress in early 2014.

Physical Stores: Casper operates brick-and-mortar stores throughout the United States. The company has also partnered with Target to offer Casper products in more than 1,000 Target stores.

Contact Information: Customer Service is available seven days a week by phone at 1-888-498-0003, or via the chat option on the Casper website.

Our Verdict

Casper has a proven track record when it comes to customer service and quality. The Casper mattress has consistently improved with additional research and customer feedback. Casper also values environmentally friendly practices in manufacturing. They volunteer with nonprofit organizations and provide donations.

The Casper mattress is a good choice for those looking for a medium-firm memory foam mattress with added bounce. The innovative zoned support provides comfortable relief for pressure points while keeping the spine aligned. It is especially a good fit for side and back sleepers. The use of CertiPUR-US foams and water-based adhesives eliminates unnecessary chemicals and toxins from the construction of the mattress. The top layer of breathable, open-cell foam adds airflow to the mattress, resulting in a cooler sleep than traditional memory foam mattresses. With a foundation of durable support foam, the Casper mattress is designed to last.

In addition, the 100-night trial and 10-year warranty provide peace of mind. The Casper customer service team is responsive and helpful with questions and concerns, and returns are free. For those wanting to experience the mattress before purchasing, the availability of Casper mattresses in brick-and-mortar locations and Target stores is an added benefit.

Here’s how we sum up the Casper, on a scale of 1 (worst) to 10 (best):

 

8.5
Material Quality
8.4 / 10
Support
8.2 / 10
Temperature Regulation
7.9 / 10
Off-Gassing
8.7 / 10
Suitability for Sex
7.8 / 10
Trial period
9.2 / 10
Warranty
8.6 / 10
Company Reputation
9.0 / 10
Value for the Money
8.6 / 10

Pros

- Effective motion isolation and very quiet
- Mid-level firmness suitable for all sleeping positions
- Responsive enough that it shouldn't obstruct amorous activity
- Company has relatively long-standing reputation
- Free delivery and long trial period
- Below-average price point for mattress type and quality

Cons

- Only one firmness level
- Might not suit heavier sleepers
- Weak edge support