Helix Mattress Review

The Helix mattress is a hybrid bed that is custom-made for each individual customer based on the results short sleep quiz as determined by a proprietary algorithm. Helix offers a full range of firmness options and also offers split-side customization for king-size beds.

The Helix is constructed in four different layers: 4 inches of support foam, 2 inches of transition foam, 2 inches of individually-wrapped, pocketed microcoils and 2 inches of “Dynamic Foam,” which has properties of both memory foam and latex. The mattress cover is polyester. The Helix is available in all standard sizes, each 10 inches in height.

 

Helix Mattress

In-depth Helix Mattress Review

Mattress Sizing and Pricing
DimensionsPrice
Twin39” x 75” x 10”$600
Twin XL39” x 80” x 10”$700
Full54” x 75” x 10”$850
Queen60” x 80” x 10”$995
King76” x 80” x 10”$1,245
California king72” x 84 x 10”$1,245
Firmness

Each Helix mattress is made to order based on the results of an online sleep quiz. During the quiz, customers will answer a few questions about their firmness preferences. The company offers a range of options, from Soft to Very Firm.

Availability

The Helix mattress is available online only at HelixSleep.com. The company operates a showroom in New York City, where customers can try beds and order online. The showroom requires appointments, which can be made online here.

Construction-768x245
Construction

The Helix mattress is made up of four layers. The base layer is 4 inches of high-grade poly support foam. The next is 2 inches of transition foam. The third layer is 2 inches of individually-wrapped, pocketed microcoils. The final layer is 2 inches of Helix’s proprietary “Dynamic Foam,” which has properties of both memory foam and latex. These layers can be rearranged to accommodate for different preferences as expressed in the quiz. The densities and ILDs (indentation load determination) of these foams vary, depending on the extra mattress composition as determined by the sleep quiz and algorithm. The mattress cover is made of polyester.

Shipping

After the Helix is constructed, it is compressed, sealed in plastic, and delivered directly to your door in a labeled box. The bed ships completely assembled in one piece.

Shipping is free throughout the United States, including Alaska and Hawaii. Delivery to Canada is available for a $150 fee and any applicable customs taxes.

The Helix bed arrives in 6-10 business days via UPS Ground.

Additional Services

Helix does not offer any additional delivery services at this time.

Sleep Trial

Helix offers a 100-night sleep trial on its mattress. If at any time during that time you are unhappy with the mattress for any reason, Helix will arranged to have it removed and will refund your purchase price.

Warranty

There is a 10-year warranty on all Helix beds. During that time, the company will pay to repair or replace any mattress that has a defect in materials or manufacturing. Helix will also cover up to $100 of transportation fees associated with repair or replacement. Full warranty details can be found here.

Helix Mattress Performance

Motion Isolation

The Helix’s foam comfort layers help to trap motion, keeping it from traveling across the bed and disrupting a sleeping partner. Coils, however, are notorious for poor motion isolation. Customers report that the Helix still does a fairly good job at isolating motion, but not to the same extent as an all-foam mattress might.

Edge Support

Thanks to the reinforced coil perimeter, the Helix has decent edge support. Customers still report some sinkage, however, due to the foam comfort layers.

Heat Retention

As part of its sleep quiz, Helix asks customers about their tendencies to sleep warm or cool. Foam tends to sleep warmer than other materials, while coils allow for more airflow and a typically cooler sleep. Helix will arrange layers to accommodate preferences and tendencies expressed in the sleep quiz. So, if you’re a hot or cold sleeper, worry not, Helix will make your bed according to your temperature preferences.

Off-Gassing

It is typical for any mattress that is compressed and sealed to release a temporary odor when it is removed from its packaging. This odor, referred to as off-gassing, usually doesn’t last long. You can expect the Helix to produce this odor, but it will likely be mild and only last a day or two.

Support

Customers have a wide range of support options with the Helix. The bed’s designed can be designed to provide more or less support, depending on how one answers the sleep quiz questions and what the algorithm therefore determines. The company’s algorithm isn’t perfect, but it is a good start in properly assessing a customer’s support and spinal alignment needs.

Conforming

The foam that Helix uses doesn’t have the conforming “hug” that memory foam does, but customers report that the bed does conform enough to relieve pressure points and pain.

Durability

The Helix bed hasn’t been on the market enough to know exactly how it will hold up long-term. Based on the materials it uses, we expect that the bed should have an average lifespan.

Sex

The bed’s coils and Dynamic Foam provide a responsive feel, so the Helix does not restrict movement and should therefore not inhibit sexual activity.

How Do Customers Rate the Helix?
WebsiteReviews
HelixSleep.com4.5/5 (5,669 reviews)
Google Shopping4.6/5 (970 reviews)
Consumer Reports61 overall CR rating (medium)
AmazonNot applicable

Helix Mattress

What Type of Sleeper Is Well Suited to a Helix Mattress?

When you are choosing a new bed, it’s important to remember that the choice is a very personal one. You should consider your own preferences, sleeping position, body weight and type, and any health conditions you may have. Consider your own individual comfort and support needs as well. Take advantage of any sleep trial to make sure the bed you chose is indeed the right fight for you.

With that in mind, consider this subjective customer feedback on the Helix mattress:

Looking at the chart below, those sleepers who are below an average weight (weighing under 130 lbs), seemed to have the best luck with the bed. Average weight sleepers (those weighing between 130-230 lbs) and above average weight sleepers (those weighing more than 230 lbs) didn’t rate the Helix quite as highly.

Below Average Weight (under 130 lbs)Average Weight (130-230 lbs)Above Average Weight (above 230 lbs)
Side SleepersGoodGoodFair
Back SleepersGoodGoodFair
Stomach SleepersFairPoorPoor

Company Information

Customer Service: In our research, 7 out of 10 customers reported that they had a positive experience with the company, irrespective of how they felt about the mattress.

Reputation: Helix is still establishing its reputation within the industry.

BBB Rating: not yet rated

Years in Business: Luxi was founded in 2015.

Corporate Headquarters: 1123 Broadway Suite 600 New York, NY 10010

Physical Stores: Helix operates a showroom in New York City. Appointments are required and can be made online here.

Phone Number: 1-888-330-0781

Contact Email: [email protected]

Our Verdict

The Helix mattress is a customizable hybrid bed that is made to order after a customer completes a short online sleep quiz.

The bed is available in a wide range of firmness options and support levels. It is constructed of foam, individually-pocketed coils, and a proprietary “Dynamic Foam” that combines properties of both memory foam and latex.

Here’s how we rate the Helix mattress on a scale of 1 (worst) to 10 (best):

8.4
Material Quality
8.2 / 10
Support
8.5 / 10
Temperature Regulation
7.7 / 10
Off-Gassing
8.0 / 10
Suitability for Sex
8.9 / 10
Trial period
9.2 / 10
Warranty
8.8 / 10
Company Reputation
7.8 / 10
Value for the Money
8.5 / 10

Pros

- Fully customized design and firmness
- Variety of support options
- Coils and dynamic foam are responsive
- No noise
- Free shipping and 100-night sleep trial

Cons

- Exact foam densities and ILD are unknown/vary based on customization
- Limited track record
- Sleeps too warm for some