Helix Mattress Review

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Helix has built their name on customizing their mattresses in order to best suit their customers. They offer hybrid mattresses that take advantage of the benefits of both innerspring coils and responsive foams.

The company has recently expanded their product line, but their bread-and-butter remains their online Sleep Quiz that can help you choose a mattress based on your height, weight, sleeping position, and other preferences.

Helix sells nine different mattress models with the ability to customize and choose from further options for each model.

The Sunset and Moonlight models are softer, the Dusk and Midnight models have a medium-firm feel, and the Twilight and Dawn models are firm. For each of these, you can choose between the Standard option and the Luxe option that has added features and is 4” taller.

For sleepers with a heavier body weight, Helix offers the Nightfall mattress, and for people who want a mattress with a different feel on each side, the company sells the Dual Balanced and Dual Extra models.

In this review, we focus on the Helix Dusk and the Helix Dusk Luxe, which are medium-firm and are designed to provide support for back, stomach, and side sleepers. However, customers who want a better sense of the Helix product line can browse the company’s website and take the Sleep Quiz to learn more about which models are most likely to meet their needs.

 

Helix Dusk Standard

In-depth Helix Mattress Review

Helix Mattress Prices and Sizes

Helix offers a broad range of mattress models, and many are offered as either Standard or Luxe. The Luxe models are taller, have extra features, and cost more.

The dimensions of the Helix mattresses are similar across the product line except for the Helix Nightfall that is 12” tall. The Luxe mattresses are all 14” tall. Pricing is comparable across the mattress models with a slightly higher price tag for the Nightfall, Dual Extra, and Dual Balanced.

Aside from just the Dual Extra and Dual Balanced, Helix offers the ability to build a mattress with a different feel of each side. This dual construction comes with an additional cost of $195.

In the tables below, you can find the dimensions and prices for the Helix Dusk and Dusk Luxe mattresses.

Helix Dusk Standard

SizeDimensionsPrice
Twin39” x 75” x 10”$525
Twin XL39” x 80” x 10”$625
Full54” x 75” x 10”$775
Queen60” x 80” x 10”$920
King76” x 80” x 10”$1,170
California King72” x 84” x 10”$1,170

Helix Dusk Luxe

SizeDimensionsPrice
Twin39” x 75” x 14”$870
Twin XL39” x 80” x 14”$1,120
Full54” x 75” x 14”$1,370
Queen60” x 80” x 14”$1,620
King76” x 80” x 14”$2,020
California King72” x 84” x 14”$2,020
Firmness

Both the Helix Dusk and Dusk Luxe mattress have a medium-firm feel between a 5 and 6 on the typical firmness scale.

Within the product line, Helix offers mattresses with a soft, medium, and firm feel as well as mattresses that have a different comfort level on each side.

You can select the mattress firmness that best suits you, or you can take the company’s online sleep quiz to help identify the model that is likely to be the best match.

Availability

The Helix mattresses are only sold through the company’s website and are not offered through any third-party retail channels.

Helix has one showroom, located in New York City, where you can see their mattresses in person. You can make an appointment to visit the showroom at https://helixsleep.com/pages/showroom.

Construction

The Helix mattresses are hybrids that use a combination of innerspring coils and foam layers to generate a specific feel. The materials used in the Helix mattresses are similar, but the exact thickness of each layer and the foam specifications can vary based on the model and your responses to the online sleep quiz.

To give an introduction to the Helix product line, we’ll describe the interior construction of the Helix Dusk and Dusk Luxe mattresses.

Helix Dusk

The cover of the Helix Dusk has two layers. The top is a stretchy material made of 100% polyester, and the bottom layer is jersey knit fabric.

The internal construction of the bed has four layers.

  • The top layer is made with Helix Dynamic Foam, a latex-like polyfoam that has a density of 2.4 pounds per cubic foot (PCF).
  • The second layer is transition polyfoam.
  • The third layer is 6-8” of individually-wrapped innerspring coils with reinforced edges.
  • The fourth layer is support polyfoam.

Helix Dusk Luxe

The cover of the Dusk Luxe is made with 100% polyester that is stuffed with a polyfoam pillowtop.

The interior of the mattress is made with five layers.

  • The top layer is gel-infused memory foam with a density of 2.5 PCF.
  • The second layer is 2” of Helix Dynamic Foam.
  • The third layer is a transition polyfoam.
  • The fourth layer is 8” of individually-wrapped innerspring coils with reinforced edges and zoned support.
  • The fifth layer is support polyfoam.

Standard vs. Luxe

For the various models offered by Helix, there are several notable differences between the Standard and Luxe models.

  • Quilted pillowtop: the Luxe has polyfoam woven into the cover, giving the mattress a more hotel-like pillowtop.
  • Zoned coils: the innerspring layer in the Luxe products has a zoned design intended to provide extra responsiveness near the shoulders and hips.
  • Height: the Luxe mattresses are 14” tall while the Standard models are 10” tall.
Shipping

Helix offers free shipping within the United States, including to Hawaii and Alaska, via FedEx Ground. Helix Standard mattresses usually arrive within 3-7 business days after an order is placed while the Luxe mattresses should arrive within 6-10 business days.

Shipping is available to most provinces in Canada for an additional fee of $250.

Each Helix mattress is shipped as a bed-in-a-box. This means that the mattress is compressed within plastic packaging, sealed tightly, and then placed in a box for shipping. When you take the mattress out of its packaging, it will expand to reach its normal size in about 2 hours.

Additional Services

Helix does not provide any installation services. They do offer haul-away of an old mattress for $125 in many areas; however, it should be noted that this does not include removal of old box springs or bed frames.

Sleep Trial

Each Helix mattress comes with a 100-night sleep trial. The trial has a 30-day break-in period during which you must keep the mattress. After 30 days, you can return the mattress within the 100-day window for a full refund.

If you decide to return the mattress, the company will work with you to have it picked up for return at no cost to you.

Warranty

The warranty is different for the Helix Standard and the Helix Luxe mattresses.

The Standard mattresses have a 10-year warranty. The Luxe mattresses have a 15-year warranty.

For both the Standard and Luxe mattresses, the warranty covers defects in manufacturing or materials. If there is a defect, the company will repair or replace the mattress.

If you wish to make a warranty claim, you will be responsible for transportation costs associated with sending your mattress to Helix. If your warranty claim is accepted, Helix will reimburse up to $100 of these costs.

Helix Mattress Performance

Motion Isolation

The Helix mattresses are better than many other hybrid and innerspring mattresses for isolating motion. The foams in the top layers, including the Helix Dynamic Foam, prevent significant motion from being transferred across the surface of the mattress.

Because there is some bounce in the foam and from the coils, these mattresses do not isolate motion as much as traditional memory foam, but they are effective enough to prevent disruptions for the large majority of sleepers.

Edge Support

The innerspring coils in the Standard and Luxe Helix mattresses are reinforced around the perimeter in order to improve edge support. While the foams above the coils will still compress around the edge, it won’t feel as if the mattress is caving in.

The softer versions of the Helix beds will have more compression around the edge because of the plusher foams used in the topmost layers.

Heat Retention

The Helix mattresses are slightly above average for temperature regulation. The foams used by Helix do not retain heat as much as traditional memory foam, and innerspring coils do not build up much heat either.

In addition, the resilience from the Helix Dynamic Foam and from the coils can prevent the blockage of airflow around the body.

Off-Gassing

The amount of off-gassing from the Helix mattresses is normal for a hybrid mattress with foam in its comfort layers. There will be some initial smell after you have first set up the mattress, but this odor will fade away within a few hours or at most a few days.

Support

The Helix mattresses are capable of providing quality support to sleepers in any sleeping position. The mixture of foams used in the topmost comfort layers are responsive and can compress to provide extra padding to the body’s sharpest pressure points.

The innerspring coils are individually-wrapped, which gives them enhanced ability to respond to the body’s weight. In the Luxe models, the zoned coils provide extra cushioning around the shoulders and hips where most people need bolstered support.

The combined effect of these design elements is that the Helix beds can promote proper spinal alignment. The ability to use the Sleep Quiz to match your needs with the Helix models gives even more ability to get the support you need from a Helix mattress.

Conforming

Moderate conforming is offered by the Helix mattresses, although the softer models will have more sink and conforming than the firmer ones.

The innerspring coils are responsive but hedge against excessive sink, and the foams used by Helix can contour to the body but do not have an exceedingly high level of hug.

Durability

Gauging the durability of the Helix mattresses can be challenging because the company does not list the exact specifications for each model. For example, in the Dusk and Dusk Luxe, we do not have a detailed listing of how thick each layer is.

Some of the foams used in the comfort layers are made with a density that is lower than we generally prefer. A lower density can threaten the long-term lifespan of the mattress.

Sex

The Helix mattress models do not pose serious barriers to sexual activity. The softer beds, which permit more sinking into the bed, may be harder to move on top of, but even on these models, there should be sufficient bounce from the innerspring coils to facilitate amorous activities.

How Do Customers Rate Helix?
WebsiteReviews
HelixSleep.comHelix Dusk Standard: 4.6/5 (1,162 reviews) / Helix Dusk Luxe: 4.5/5 (11 reviews)
AmazonNot applicable
Google ShoppingNot applicable
Consumer ReportsNot reviewed

Helix Dusk Luxe Mattress

What Type of Sleeper is Suited to a Helix Mattress?

Various factors influence the type of mattress that will best suit any specific person. The Sleep Quiz on Helix’s website and the company’s Color MATCH algorithm is one way of trying to simplify this process.

Two components of the Helix Sleep Quiz -- sleeping position and body weight -- are ones that we commonly use to begin the process of finding the mattress that’s the best match for you.

Our analysis in this section focuses on the Helix Dusk and Dusk Luxe mattresses, but you can take the Sleep Quiz on the Helix website to explore further how their mattress models might work for you.

Side sleepers: side sleepers put more pressure on the mattress at the shoulders and the hips, so getting the proper cushioning in these areas is important to avoid aches and pains. Relief of these pressure points also helps to keep the spine aligned and reduce the risk of back pains.

The Dusk and Dusk Luxe mattresses have a medium-firm feel and responsive materials that can provide the support that side sleepers need. The Luxe model, with its zoned innerspring coils, provides even more relief at these sharp pressure points.

The exception may be for side sleepers over 230 pounds. Because we do not know in detail the thickness of the foam layers and because they have a lower foam density that many other hybrids, higher-weight sleepers may not get the cushioning they need when sleeping on their side.

Back sleepers: back sleepers can benefit from a responsive mattress with moderate contouring. At the same time, they need a mattress that is relatively firm. Without a firm mattress, the middle of the body tends to sink more into the bed than the rest of the body, misaligning the spine. Lower-weight back sleepers have less risk of this problem because they do not sink as much into the foam.

Because of their firmness level, the Dusk and Dusk Luxe mattresses are best for back sleepers who weigh under 130 pounds. They are a good option for back sleepers under 230 pounds although some may find them too soft as will most back sleepers above 230 pounds.

Stomach sleepers: even more than back sleepers, stomach sleepers need a firm mattress. This firmness keeps their torso from sinking into the bed and out of line with the rest of their body. Stomach sleepers can also be at higher risk for feeling like they are stuck in or being suffocated by a plush mattress.

Stomach sleepers who weigh under 130 pounds will not put as much pressure on the bed and may find these to be good mattresses, but people over 130 pounds who sleep on their stomach are likely to run into problems on the Dusk and Dusk Luxe.

Under 130 lbs130-230 lbsAbove 230 lbs
Side SleepersVery goodVery goodGood
Back Sleepers Very goodGoodPoor
Stomach Sleepers GoodFairPoor

Our Verdict

For customers who want a hybrid mattress, a broad range of options, and the ability to customize their bed, Helix is worth a close look.

The process of finding the right mattress can seem daunting, and the Helix Sleep Quiz can simplify this process and help guide you to a mattress with the features that will best correspond to your needs.

The hybrid design uses responsive innerspring coils and foams to provide support without problems related to motion transfer, sleeping hot, or inhibiting sex.

While we have some concerns about the specifications of the inner components of the mattress and would prefer that the sleep trial not include a mandatory 30-day break-in period, the fact is that most customers enjoy the Helix mattress and find themselves satisfied with how they are guided by the company’s Sleep Quiz.

Helix Mattress

9.0
Material Quality
8.7 / 10
Support
9.3 / 10
Temperature Regulation
9.2 / 10
Off-Gassing
9.2 / 10
Suitability for Sex
9.3 / 10
Trial period
8.7 / 10
Warranty
9.0 / 10
Company Reputation
9.0 / 10
Value for the Money
9.0 / 10

Pros

-Multiple firmness levels and mattress designs to choose from
-Sleep Quiz to help identify the best mattress for you
-Hybrid design brings benefits of both coils and foam

Cons

-Full mattress specifications are not disclosed
-Some foams have sub-optimal density
-Higher price point for Luxe models
-Required 30-day break-in period before mattress can be returned

Company Information

Customer Service

Most people who have worked with Helix’s customer care team, including people who decided to return the mattress, report being satisfied with the experience.

Reputation

Helix has built its reputation around their proprietary algorithm and using their Sleep Quiz to help match customers with the mattress that is the best fit for their specific needs.

BBB Rating

Helix Sleep has an A+ rating from the Better Business Bureau.

Years in Business

The Helix Sleep company started in 2015.

Physical Stores

Helix does not have brick-and-mortar stores, but they do operate one showroom in New York City where you can make an appointment to test out their mattresses in person.

Contact Information

[email protected]